Terms & Conditions

Terms and Conditions

When you make an order, you agree to our terms.


PAYMENT OPTIONS

We offer payment with debet or credit card through Stripe or Klarna Checkout depends on which country you purchase from.

Via Klarna Checkout you can pay with the following options:

  • Invoice
  • Account Credit
  • Online Payment
  • Direct payment by bank

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whatever payment option you choose, Klarna or one of Klaren's partners is the one who manages the payment transaction, while the purchase of the item or service is made directly by the store. Product or service-specific questions should therefore be addressed directly to the store.


DELIVERY

Von Chadaux sells and supplies to the whole of the EU including Norway, UK & Switzerland.

Products in stock shipped within 1-3 business days. Orders / Items not in stock have a estimated delivery time of 8-14 weeks.

The deliveries are always delivered to your home address or the address you specified as the delivery address. The products are shipped to your port if you live in an apartment or up to the site boundary if you live in a house.

We normally use DHL for the delivery of your product. Delivery normally takes place on weekdays between 8 am to 5 pm. Please note that the delivery time stated on the website is preliminary.

You will be notified by telephone / mail / sms by the carrier in advance. If you agree with the shipping company that they can place the delivery outside of your home without acknowledging receipt of delivery, do so at your own risk. Vonchadaux.com disclaims liability if you choose to do so. If you need to change the shipping address and this is notified to us after the goods have been shipped from our warehouse, a fee of 425 SEK will be added. If you agree with the shipping company when they can deliver and you do not receive the goods, a fee of 395 SEK will be added. When the shipping company notifies you, you need to book and receive your delivery within 5 working days, otherwise there will be a warehouse rent from the shipping company of 330 SEK per day.

Vonchadaux.com is responsible for payment if the product is damaged or gets lost on your way. If the item is lost or damaged when you return the goods, you are liable to pay. In cases where you as a customer believe delivery is delayed in such a way that you no longer wish to deliver an order, it is your responsibility that the order be canceled in accordance with these terms of purchase.


TRANSPORT DAMAGE

If a product from Vonchadaux.com is damaged in transit, whether the damage is clearly visible or hidden, this must be notified to Vonchadaux.com within 3 days of receipt. It is therefore important that you carefully review your package when it arrives. In order to prove the right to complaint against the shipping company, it is important that you save the damaged packaging in the same condition as when the package arrived at you.


UNCLAIMED PACKAGES

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.


SHIPPING

Shipping costs will be the case if no other agreement has been made.

Shipping costs are always shown at checkout when you add what you want to buy in the shopping cart.


CANCELLATION

Cancellation after the order has been expedited is not possible. In cases where orders have been expedited, the customer is obliged to receive the order. Cancellation is not valid until the customer has received confirmation from Vonchadaux.com antigen by e-mail or telephone.


RETURN POLICY

Vonchadaux.com return period is 14 days.

Vonchadaux.com shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for both the delivery and return delivery cost of the product.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased product. You are required to return the item in the same condition and quantity as it is received, which is also applicable to all the original packaging and labels on the items.

When returning a product

If you want to return a product, the customer is required to pay the shipping cost and the shipping cost back. We will send you an invoice for the shipping costs.

Please note that the product should be unused and with all the original packaging and labels left. If the returned product is used to a greater extent than is required to determine its characteristics and function, Vonchadaux.com is entitled to claim compensation for the depreciation of the product. Up to 100% deductions can be made if returned products are worn, soiled or otherwise impaired, which means that we can not sell them.

Refund

We will use the same reimbursement payment method that you have used for the initial business event after the return has been received and approved by us. Shipping costs are not refunded. Vonchadaux.com is not responsible for any shipping damage on return shipment, therefore return well packed.

 

COMPLAINT

It is important that you as a customer check your product / goods at when you receive your delivery to check that this is correct and error free. Once you receive your product and if it does not match what you ordered, is damaged or wrong, contact customer service. In case of complaint, please contact our customer service by e-mail info@vonchadaux.com. Enter the order number and reason for the complaint and we will return to you shortly with instructions on how to return the item. Defective products returned to Vonchadaux.com should be treated as if they were defective. It is extremely important for all types of returns that the product is packed in such a way that it is not at risk of injury. For private consumers, the consumer purchases apply, which means that the customer is entitled to receive the freight on a valid complaint. In cases where errors can not be detected, a fee will be charged for return shipping. Vonchadaux.com reserves the right to replace a defective item with the same model. If the item has ended, you will return the money. If a product is transport damaged, Vonchadaux.com should be contacted within a reasonable time. Complaints that occur within 5 days from the date of purchase are always counted as reasonable time.


PERSONAL DATA ACT

Your personal information is handled in accordance with applicable provisions of the Personal Information Act (PUL).


SMS DISTRIBUTION

The mobile phone number you enter at the checkout can be used for SMS notification of delivery or other communications related to your order.


DISPUTE

Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the Swedish Complaints Board and also refer to the European Commission's Disputes Dispute Resolution Network: http://ec.europa.eu/consumers/odr/


PRICES

All prices shown on Vonchadaux.com are including 25% VAT.

Vonchadaux.com reserves the right to alter any price changes, incorrect prices and final sales. If such is obviously incorrect, this may force Vonchadaux.com to cancel the purchase and refund any amount paid in the best way. This can be done at any time during the course of the transaction when errors are detected. The cause of the error must be clearly reported to the customer in connection with the cancellation of the purchase.

 

PRODUCT INFORMATION

Vonchadaux.com reserves the right to adjust prices, price errors, product information, product images and offers without notice. The product images and information texts that are available reflect the product as much as possible. Note that the images on the site may differ depending on color settings on your computer.

 

FORCE MAJEURE

Vonchadaux.com shall be exempt from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. As a liberating circumstance, government intervention, new / amended legislation, omission, war, fire, flood, labor market disturbances, prohibition, restrictions, tampering, adverse transport or weather conditions, and the company should be subject to criminal activity affecting the business. The consumer is contacted without delay and is informed of the reason why the company can not complete the purchase agreement and offered to cancel the purchase.

Vonchadaux.com does not include agreements with customers under the age of 18, without the goalkeeper's approval.


DISPUTE

In case of dispute, we will follow the recommendations of the General Complaints Board.

 

QUESTIONS

For questions, contact customer support by e-mail, info@vonchadaux.com